Technology & implementation leadership
Complex technology, turned into outcomes customers actually use.
I'm Kevin MacDonald — a customer-facing technology and implementation leader with 15+ years across telecom, IoT, partnerships, customer success, and operations. I've built a $50M+ strategic alliance, run a $105M P&L, enabled 200+ channel partners, and now deliver practical AI and automation projects through my consultancy, GrowSmarterAI.
CURRENTLY — Founder & Principal Consultant, GrowSmarterAI. Open to senior roles in technical account management, solutions consulting, implementation, and customer success.
What I do
Practical AI implementation
Scoping workflow problems, building AI-assisted solutions on OpenAI and Claude APIs, and making adoption stick for non-technical teams — chatbots, process automation, and product builds that ship.
Technical account management & solutions consulting
Translating technical requirements between customers, engineering, and partners. Strategic account advisory, solution scoping, and co-sell programs across telecom, IoT, and connected solutions.
Customer success & partner enablement
Onboarding, training, and adoption programs that turn complex products into revenue — playbooks and curricula for 200+ channel partners, Tiger Team advisory to top-50 enterprise accounts.
Operations & systems implementation
Full-lifecycle delivery: requirements, vendor selection, testing, deployment, and team adoption. IVR and knowledge-base rollouts, order-to-cash improvements, support organizations scaled with quality intact.
Experience
Founder & Principal Consultant
GrowSmarterAI (formerly Jigsaw) · Greer, SC
- Lead client-facing AI implementation and product consulting — scoping requirements, architecting solutions, and managing delivery for clients including Hudl, Sonata Learning, and Optix IT.
- Cut Hudl's customer support resolution time 38% with an AI chatbot and process automation; lifted Sonata Learning's organic traffic 93%.
- Built and launched Looksee AI, an AI-powered iOS app taken from concept to App Store release — product architecture, AI workflows, Firebase backend, UX, and release management.
- Deliver keynotes and workshops on AI adoption for non-technical audiences; ghost-wrote an ed-tech industry book (2023).
VP, Mobility & Connected Solutions
Planet Cellular Inc. · Miami, FL
- Spearheaded launch of the Horizon CBRS 5G product line; secured national pilots with Aaron's and Rent-A-Center, adding $4M pipeline and expanding strategic retail accounts 30%.
- Negotiated and managed co-sell programs with Verizon, Samsung, and OnePlus — coordinating technical requirements across engineering, operations, and partners to drive 18% YoY revenue growth.
- Streamlined order-to-cash processes, cutting lead times 22%.
Senior Program Manager, IoT & Wireless Solutions
TD SYNNEX · Greenville, SC
- Drove $50M+ annual revenue at 58% YoY growth managing the Verizon strategic alliance and a multimillion-dollar marketing budget; activated 500K+ devices in 2019.
- Built the SYNNEX IoT practice from infancy — vendor partnerships with CradlePoint, Cisco, Digi, CalAmp, and Samsung; fleet, cold-chain, asset-tracking, and smart-city solutions.
- Designed enablement playbooks and training for 200+ channel partners; Tiger Team advisor to top-50 enterprise accounts; built and mentored a 10-member IoT sales and implementation team.
Director of Operations
Vodaplex · Atlanta, GA
- Managed a $105M P&L while scaling a multilingual support center from 6 to 37 agents at 20% YoY growth.
- Led IVR and knowledge-base implementation end to end — requirements, vendor selection, testing, deployment — improving CSAT 30% and first-contact resolution 15%.
- Grew DIRECTV residential activations 211% in five months; trained hundreds of reps across DIRECTV, DISH, AT&T, CLEAR Wireless, and FrontPoint.
Selected outcomes
Credentials & tools
Education & certifications
Daily tools
Let's talk.
If you're hiring for technical account management, solutions consulting, implementation, or customer success — or you need practical AI delivered inside a real business — I'd welcome the conversation.